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BeAccessible Tourism Accessibility Intelligence
Inclusive tourism insights for South Africa — evidence-led access across places, services and visitor journeys
Welcome to South Africa · Tourism for everyone
Every journey should be possible.
From the Cape coastline to the Drakensberg, bustling cities to wildlife destinations, South Africa has stories worth sharing. Help more visitors experience them with confidence.
Explore accessibility across planning, arrival, hospitality, experiences and departure.
Welcoming destinations provide reliable accessibility information and evidence to help visitors make informed decisions.
Places and landscapes
Visitor routes, facilities and experiences across our diverse destinations.
People and hospitality
Inclusive bookings, information and service for disabled visitors.
Evidence and improvement
Record what is known, what needs checking and what should change. Assessment is not certification.
About inclusive South African tourism
South Africa welcomes visitors to spectacular coastlines, cities, heritage sites, wildlife destinations and local experiences. Tourism should provide clear, reliable accessibility information so disabled people can plan and participate with confidence.
Our approach
BeAccessible helps tourism providers identify barriers, document the evidence and prioritise practical changes. We distinguish what is observed, what is reported and what still requires on-site verification.
This service helps tourism businesses identify accessibility barriers, collect evidence, and understand where improvements are needed across the customer journey and physical environment.
You are on the Tourism Accessibility Intelligence home page.
Choose one of the two assessment services below. You can return to this page at any time using the Home button.
1. Remote Building Accessibility Audit
Collect structured evidence about physical accessibility barriers that can be identified remotely for tourism facilities, buildings, routes and visitor areas.
Evidence collection by audit zone
Photographs, video and document evidence
Measurements and evidence notes
Provisional findings and items requiring on-site verification
2. Digital Accessibility and Customer Experience Diagnostic
Assess digital accessibility, inclusive customer experience and responsible AI across the tourism customer journey.
Use both for a broader tourism accessibility review
The two assessments address different evidence areas. A tourism business can use the digital diagnostic for its online and customer-experience journey and the remote building audit for its physical environment. BeAccessible can then use the evidence from both assessments as inputs to professional review and remediation planning.
Important: Remote assessment results are not an accessibility certification or a substitute for professional on-site inspection where physical verification is required.
How the service works
Choose an assessment. Start with digital accessibility, physical accessibility, or both.
Collect evidence. Record what is known, what is observed, and what still needs verification.
Review and act. Use the evidence to identify barriers, prioritize remediation, and plan accessibility improvements.
Why this matters to a tourism business
Accessibility information can affect whether customers can plan, book, arrive, enter, use services and complete their journey. The purpose of this service is to turn accessibility information into evidence that a business can use for decisions and improvement.
Important assessment limitation
This tool supports remote barrier identification and evidence collection. It does not certify legal compliance or replace an on-site professional inspection where one is required.
1. Set up the building audit
Fields marked “required” must be completed. Your progress is saved on this device.
Confirm the audit location
GPS works best outdoors near the entrance. Indoors, select the floor and room manually.
Location not captured
LatitudeNot available
LongitudeNot available
Reported accuracyNot available
2. Choose an audit zone
Work through the zones that apply. You may leave and return at any time on this device.
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Audit zone
3. Remote audit review
0Questions answered
0Potential barriers
0Unable to verify
0Evidence files selected
Remote review status
Findings shown here remain provisional until reviewed by a BeAccessible accessibility auditor.
Potential barriers and items requiring verification
Zone
Audit item
Response
Evidence and notes
Remote status
Standards and limitations
South African assessments use SANS 10400-S:2025 Edition 4 as the current primary reference where requirements can be verified. Historical SABS 0246:1993 and SABS 0400:1990 material is not treated as current compliance authority. International good practice may be informed by ISO 21542:2021. United States assessments require mapping to the applicable 2010 ADA Standards. European assessments require the relevant member state and national building requirements.
This report is informational and does not constitute legal advice or compliance certification.
